Privacy Policy

Last updated March 18, 2026

Appointment Policy

All appointments and consultations must be booked in advance and require a valid credit card on file. A deposit is required to secure all appointments, including consultations.
Deposits are applied toward the cost of the scheduled service when applicable.

Consultation fees may be applied toward a treatment performed within six (6) months of the original consultation date, when applicable.
• Consultation credits expire after six (6) months and hold no cash value.
• Consultation fees may only be applied once.
• Consultation credits are non-transferable.

If the patient:
• Chooses not to proceed with treatment, or
• Is deemed not medically appropriate for treatment, the consultation fee is not refundable.

Cancellation Policy

We kindly request a minimum of forty-eight (48) hours’ notice to cancel or reschedule an appointment.

• Cancellations, reschedules, or no-shows within 48 hours of the scheduled appointment will result in forfeiture of the deposit.
• Deposits are non-refundable, non-transferable, and may not be applied to future appointments once forfeited.
• This policy applies regardless of the reason for cancellation, rescheduling, or no-show.

Pricing & Prepayments Policy

Pricing for all products and services is subject to change at any time. Once prepaid, you have up to one (1) year to redeem the purchased service(s). LYVE accepts all major credit and debit cards, as well as Cherry for qualifying purchases. In the event of payment disputes, chargebacks, or fraudulent activity, LYVE reserves the right to require future payments in cash.

Payment is due at the time of service unless prepaid. If a payment method on file is declined, access to services may be paused until the issue is resolved.
Missed or failed payments do not pause or cancel membership or service commitments.

Returns & Refunds Policy

Due to the nature of medical and aesthetic services:
• All sales are final.
• LYVE does not offer refunds or exchanges on services, consultations, deposits, injectables, skincare products, prepaid packages, training programs, memberships or gift cards.
• Prepaid services are non-refundable and must be used within the stated validity period.

Child Policy

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of eighteen (18) receiving services.

Pet Policy

For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.

No Medical Advice Disclaimer

All content on this website, including blog articles, service descriptions, emails, and social media posts, is provided for informational purposes only. It is not intended to replace medical advice, diagnosis, or treatment from a licensed healthcare provider. Always consult your physician or qualified healthcare professional with any health-related concerns. Use of LYVE’s services and content does not create a provider–patient relationship.

HIPAA & Protected Health Information (PHI)

LYVE complies with applicable HIPAA regulations regarding the collection and storage of protected health information (PHI). Any health information provided during the booking process, medical intake, or provider consultation is stored securely and accessed only by authorized medical professionals. Clients may request copies, corrections, or removal of their health records in accordance with HIPAA guidelines.

Third-Party Integrations & Booking Platforms

Our site may use third-party platforms (e.g., MangoMint, Stripe, Qualiphy) for scheduling, payments, or medical intake. These platforms have their own privacy policies and security practices. By using LYVE services, you acknowledge and accept those third-party terms where applicable.

Website Not Intended for Minors

This website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children or minors. By using this site, you affirm that you are at least 18 years of age or have parental consent to use our services.

Marketing & SMS Consent

By submitting your phone number or email, you consent to receive SMS or email communications from LYVE regarding your appointments, reminders, promotions, and service updates. You may opt out at any time by replying STOP to SMS or using the unsubscribe link in any email.

Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

You can permanently disable your account and remove your information from our database at any time by sending an email to hello@lyvewellness.com. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.

These terms remain in effect after your account is disabled.

We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.

Indemnification

You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, Related Parties) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys fees) that arises out of:

(a) Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;
(b) Your provision or receipt of a Treatment;
(c) Your travel in connection with the provision or receipt of a Treatment;
(d) Your interaction with any other User;
(e) Any claim that you violated any provision, term, condition, covenant, warranty, or representation in this Agreement;
(f) Any violation of this Agreement by you or any other person using your User Account, whether or not such usage is expressly authorized by you;
(g) Any harm to person or property resulting from your acts or omissions, whether such acts are intentional, negligent, or otherwise;
(h) The Companys use, disclosure, or preservation of User Content; or
(i) Your violation of any rights of another, including intellectual property rights.